Red-D-Arc is committed to respecting your privacy and protecting your personal information. This Website Privacy Policy (“Policy”), which forms part of our Website Terms of Use explains the current information management practices on our Website: what information we gather from you when you visit or submit information to it, how we may use such information and the security approaches we employ to protect it.

We collect personal information such as name, address, email address and other contact details when you visit our Website or submit information to it.

We only use information which you have shared or which we have collected for legitimate business purposes such as to respond directly to your information requests, answer questions about our products and services or describe these in greater detail, gain a better understanding of our Website visitors, improve our product offerings or Website and/or provide you with information that may be of interest to you.

When you visit our Website, we collect personal information that you voluntarily provide such as your name, email address and contact details, be this through an online form or forum, chat room, feedback loop or distribution list to which you’ve subscribed. In such cases, we limit our use of this information to the specific purpose for which it was provided and otherwise conduct ourselves in accordance with applicable privacy laws.

We also gather information from Website visitors automatically.

One way we do so is through the use of Cookies, which consist of small data files stored on your hard drive or device that record certain information about your preferences and recent visits. From a user’s perspective, Cookies make it easier to log onto or move around a website and enable certain website features to be personalized according to the user’s preferences.

From a website owner’s perspective, Cookies allow one to analyze website traffic patterns and collect general information from a visitor’s browser such as geographic region, the Internet Service Provider’s IP address, the duration of session visits, language preferences and the type of browsers used or installed. As such, Cookies help us improve our features, service offerings and, ultimately, the functionality of our Website.

While Cookies need to be stored on your computer's hard drive, they neither collect information saved on your computer nor retain personal information specifically about you. The type and amount of information Cookies collect is entirely dependent on your browser settings.

Another way we gather information automatically is through the use of companies that specialize in helping others understand their website visitors’ behavior. This is accomplished by gathering non-identifying statistics such as geographic location, duration of website visits, pages viewed, whether the visitor is a new or returning one, demographic data, interest data, information about the browser or device used and whether the visitors arrived at the Website from an external site or source.

This information may then form the basis of statistical or analytical reports we use to ultimately improve our business and/or Website, but not before all personally identifiable visitor information has been removed or rendered anonymous.

Our service providers are strictly prohibited from making any other use of the personal information collected from our Website visitors.

Security safeguards at Red-D-Arc are designed to protect personal information, regardless of its form, from loss or unauthorized access, disclosure, duplication, use or modification. We follow up-to-date security protocols and generally accepted security standards to ensure the integrity and confidentiality of your information and our information systems.

However, since no method of transferring information over the Internet or storing data electronically is guaranteed to be 100% secure, Website visitors are reminded to guard against unauthorized access to their passwords and computers.

If you would like more information about our security measures and/or the security approaches we to take in protecting your personal information, please contact Red-D-Arc’s Security Officer at security.officer@red-d-arc.com

Notwithstanding that Red-D-Arc has affiliates and/or subsidiaries located in other parts of the world, all IT servers are located in Canada. To the limited extent that certain personal information may be transferred to or from our Canadian office to such affiliates or subsidiaries, we ensure that our doing so is in compliance with applicable laws.

While our Website may at times link to other websites or social media platforms created and maintained by unrelated companies, these links are provided solely for your information and convenience. Please be advised that when you link to an outside website, you are leaving that of Red-D-Arc such that our privacy, security and information management policies and practices no longer apply. See also our Terms of Use

You may withdraw consent to our collection, use and disclosure of your personal information at any time and/or raise any concerns about accessing, deleting or correcting your personal information, or this Privacy Policy in general, with Red-D-Arc’s Privacy Officer at privacy.officer@red-d-arc.com

Red-D-Arc’s Website, and the information contained herein, is intended for visitors who have attained the age of majority. We neither market our products and services nor knowingly solicit or collect personal information from children or users under the age of majority. If you are concerned that this may have happened, you are urged to contact Red-D-Arc’s Privacy Officer so that we can investigate the matter, delete the information and take steps to ensure such collection is not repeated.